Optivest Health Solutions, a leading medical scheme and health cover consultancy, is seeking a Client Services Manager at the head office in Durbanville.

MAIN RESPONSIBILITIES/TASKS:

  • To ensure servicing and retention of existing client base.
  • To ensure that agreed financial and growth targets are met in line with set targets.
  • To take ultimate accountability for driving of the full client services process.
  • To act as trusted advisor to clients and prospective clients for all Medical Scheme and Health Cover related services, including a key focus on all New Services offerings and as and when they become part of the company’s overall offering.
  • To selectively identify, qualify and manage opportunities within the existing account base, as well as opportunities for new products sets.
  • To accurately complete and update the designated service account plans on an ongoing basis (processes, client engagement programmes, surveys, etc.)
  • To ensure that all Pre and Post – test of system generated service actions and reports are handled accurately, and to ensure that any potential short failings are corrected, and a plan is put in place so that it does not happen again.
  • Continuously manage and review progress as compared to company targets achieved with staff that directly report to you.
  • Establish targets within the client services division and its team(s) and develop plans to achieve them.

MINIMUM EDUCATION, QUALIFICATIONS, EXPERIENCE REQUIRED:

  • Matric
  • Tertiary education, preferably in a technical or business degree or diploma or BCom Degree or Project Management Certificate will be an advantage.
  • RE 5 / KI qualifications will be an advantage
  • Minimum of 3 years in health cover / medical scheme industry

REMUNERATION

Market related basic salary with monthly incentives and annual bonus

To apply: Please send your CV to amelia@optivest.co.za Please indicate clearly for which position you are applying for.