Optivest Health Services, a leading national Health Brokerage has a position available for a Customer Engagement Manager, based in their office in Durbanville, Cape Town.
This individual will be part of the Senior Management team, who has the responsibility to drive the success of Optivest in the South African marketplace and achieve the company’s objectives and targets. He/she will take full responsibility for the entire Customer Engagement portfolio, comprising Client Services, Retention, Private Client portfolio as well as all Communication related to Optivest’s client base. This portfolio will also include all internal, external and 3rd Party communication. A large number of the deliverables are achieved through 3rd party relationships.
The Customer Engagement Manager will further be responsible for the Line Management of a team of Consultants responsible for the delivery of Customer Engagement objectives and outcomes. The Customer Engagement Manager will report to the Chief Executive Officer of Optivest, but will also fulfil a shared services role across entities in the Optivest Group.
Given the overall responsibility and breadth of this role, we are looking for an experienced Senior Manager with sufficient exposure and knowledge of all the responsible disciplines of this portfolio. The ideal candidate is an energetic, enthusiastic person with exceptional leadership and communications skills. He/she also has a proven track record of delivery, the ability to identify opportunities and deliver an effective Customer Engagement function which will generate positive and measurable results. A highly driven, self-managed and innovative thinker with solid industry experience, able to convert Strategic Objectives into tangible outcomes and results.
Key areas of responsibility include but are not limited to:
Required skills and qualifications:
The company offers a very competitive Remuneration package, consisting of a commensurate Basic Salary, results driven incentive structure, Annual Bonus and normal employee benefits such as health care benefits (optional) and Pension Benefits.