Careers 

General Purposes

• Maintain the standard of the quality as per compliance and business plan.
• Ensure delivery on agreed Customer Value proposition and contracted SLAs.
• Administers the organisation’s total quality programs and processes. Tracks and measures quality results. Contributes to training and development of teams to guide continuous improvements.

Main job tasks and responsibilities

• Maintain agreed client service levels and standards (SLA)
• Assist with directing the daily operations of the Sales Team
• Priorities and delegate work tasks to ensure proper functioning of the department and handling of the leads
• Ensure the necessary resources and tools are used for quality lead handling and compliance
• Effective investigation of Complaints
• Document internal Audits and other quality assurance activities
• Identify and address staff training and coaching needs
• Being able to identify whether to accept or reject imported data (QA Failing)
• To assure ongoing compliance with quality and industry requirements
• Monitor risk activities and report to relevant channels
• Distributing of various inboxes
• Prepare reports to communicate outcomes of quality activities
• Assisting with managing the New Business pipeline
• Dealing with schemes with escalated New Business queries

Key competencies

• Attention to detail
• Data collection, management and analysis
• Judgement
• Planning and organizing
• Problem analysis and problem‐solving
• Decision‐making
• Flexibility
• Initiative
• Teamwork

Experience and qualifications

• Product or Industry‐specific experience
• Strong computer skills including Microsoft Office and Databases
• Knowledge of relevant regulatory requirements
• Strong System Knowledge
• Sales and/or Admin background is essential
• Knowledge of Scheme website applications (capturing of online applications)

To apply, send your CV to vacancies@optivest.co.za. Please indicate clearly for which position you are applying for.