Quality Assurance Consultant


Optivest Health Services, a medical scheme brokerage, is seeking a Quality Assurance Consultant, based in our Durbanville offices.

General Purposes

  • Maintain the standard of the quality as per compliance and business plan.
  • Ensure delivery on agreed Customer Value proposition and contracted SLAs.
  • Administers the organisation’s total quality programs and processes. Tracks and measures quality results. Contributes to training and development of teams to guide continuous improvements.


Main job tasks and responsibilities

  • Maintain agreed client service levels and standards (SLA)
  • Assist with directing the daily operations of the Sales Team
  • Priorities and delegate work tasks to ensure proper functioning of the department and handling of the leads
  • Ensure the necessary resources and tools are used for quality lead handling and compliance
  • Effective investigation of Complaints
  • Document internal Audits and other quality assurance activities
  • Identify and address staff training and coaching needs
  • Being able to identify whether to accept or reject imported data (QA Failing)
  • To assure ongoing compliance with quality and industry requirements
  • Monitor risk activities and report to relevant channels
  • Distributing of various inboxes
  • Prepare reports to communicate outcomes of quality activities
  • Assisting with managing the New Business pipeline
  • Dealing with schemes with escalated New Business queries


Key competencies

  • Attention to detail
  • Data collection, management and analysis
  • Judgement
  • Planning and organizing
  • Problem analysis and problem‐solving
  • Decision‐making
  • Flexibility
  • Initiative
  • Teamwork


Experience and qualifications

  • Product or Industry‐specific experience
  • Strong computer skills including Microsoft Office and Databases
  • Knowledge of relevant regulatory requirements
  • Strong System Knowledge
  • Sales and/or Admin background is essential
  • Knowledge of Scheme website applications (capturing of online applications)


To apply, send your CV to Please indicate clearly for which position you are applying for. 

Our Vision

At Optivest, medical schemes and medical scheme related products are our speciality.
It is our vision to enable all South Africans to get medical cover, that suits their individual and family needs while saving them money.