Sales Centre Manager (Cape Town)


Optivest Health Services is a leading consultancy, specialising in providing objective, independent and focused medical scheme and other health cover related solutions to our national client base.


There is an opportunity for a Sales Centre Manager who will be responsible for planning, implementing and delivery of the targets of the direct retail sales of the company.


This will be achieved by the day-to-day active management of a team of Sales Consultants.


The successful candidate will especially excel in performance management, coaching and development of sales consultants to achieve their contracted responsibilities.


Main job tasks and responsibilities 

  • Set individual sales targets with sales team
  • Co-ordinate sales action plans for individual salespeople
  • Oversee the activities and performance of the sales team
  • Ensure the sales team have the necessary resources to perform properly
  • Monitor the achievement of sales objectives by the sales team
  • Liaise with other departments to ensure achievement of sales objectives
  • Evaluate performance of sales staff
  • Provide feedback, support and coaching to the sales team
  • Plan and direct product and sales training
  • Co-ordinate and monitor online sales activity
  • Investigate lost sales and customer accounts
  • Generate timely sales reports
  • Analyse data to identify sales opportunities
  • Manage Lead pipeline and associated SLA’s
  • Monitor and ensure proper usage of processes and systems


Key competencies

  • Excellent written and verbal communication skills
  • People management skills
  • Organisation and planning
  • Target driven
  • Problem analysis and problem-solving
  • Decision-making
  • Innovation
  • Stress tolerance
  • Service orientation
  • Judgement
  • Team-leadership
  • Information management
  • Persuasiveness
  • Adaptability


Experience and qualifications

  • Minimum of 3 years Sales Management/Supervisory experience, preferably in a Call Centre environment
  • Sales experience in Health/Medical Scheme environment is highly recommended
  • RE 5 Exams passed (Representative or KI) is advantageous; preferably progressed or NQF qualification completed
  • Track record of delivery



  • Basic salary plus Monthly Incentives and Annual Bonus


To apply, send your CV to Please indicate clearly for which position you are applying for.